Management is about delegation, communication, and motivation. Peter Drucker warns that, “There seems to be little correlation between a man’s effectiveness and his intelligence, his imagination or his knowledge.” (The Effective Executive)
When managing any group of people, from three up to multinational corporations, communication is paramount. Any misstep in communication regarding expectations, assignments, etc, rests solely with the management. (Any lag in communication regarding issues that arise in the trenches are most likely the cause of ineffective management as well, as effective communications in the past will lead to open channels of dialogue in times of crisis.)
The importance of communication is the shared understanding. “Communications are a two-way process. You can be certain of what you communicated, but how can you be sure what you communicated was understood by the receiver? The assurance of your message being understood begins with the message and the manner of delivery.” (University Survival)
Michael's Musings 